Service providers
These companies process personal information for us (they're our “subprocessors”), only to provide their service to Genmodic and under data-protection terms. We'll update this page, and email account holders who've asked to be told, at least 30 days before adding a new one that handles personal information.
| Company | What they do for Genmodic | Information | Where |
|---|---|---|---|
| Cloudflare, Inc. | Hosting the site, the database (D1) and file storage (R2) for worlds and models; protection against attacks. | Everything stored in your account; IP address and browser details when you visit. | Global network; data stored in set a D1 location hint and an R2 jurisdiction for production, then name the region here |
| Stripe, Inc. | Payments, subscriptions, tax calculation (when switched on), refunds, chargebacks and creator payouts (Stripe Connect), including identity checks and tax forms for creators. | Email, payment details, billing address; for creators, identity, tax and bank details; for disputed payments, the purchase and usage facts we send as evidence. | US |
| Resend (Plus Five Five, Inc.) | Sending account and support emails: confirmations, password resets, a notice when someone tries to sign up with your address, and replies from our support team. | Email address and the email's content. | US |
| Anthropic, PBC | The AI model (Claude) behind the support assistant, chargeback response drafts and feedback summaries. | Your support conversations and the account and purchase details the assistant looks up; for disputed payments, the purchase and usage facts used to draft our response. | US |
Used only when switched on
These are built into Genmodic but turned off on the online service today. We'll move them to the table above, with notice, before switching any on.
| Company | What they would do |
|---|---|
| Meshy (Meshy Inc.) | Generating new 3D models from a description or a picture. The local edition already offers this with your own Meshy key; that's between you and Meshy, and Genmodic receives nothing. |
AI providers you choose
The Director and rocks from a photo run on your own API key for the provider you pick: Anthropic (Claude), OpenAI (ChatGPT), Google (Gemini), xAI (Grok) or Meta (Muse). Your requests pass through our servers to that provider under its terms with you; we don't store your key or the requests. See AI features.
Confirm each provider's legal name and that a data processing agreement (DPA) is signed or accepted with each.